Incidents reported on status page for Layer Financial Technologies, Inc. https://status.layerfi.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a08de90c136dc37bb3b52c57477eb6d2.png https://status.layerfi.com/ en https://status.layerfi.com/ Sun, 19 Jul 2026 15:35:25 +0000 https://status.layerfi.com/#216963b34672246c7c696cd09fa33e628bb93e66089e2b515770e0e963082b5d api.layerfi.com recovered https://status.layerfi.com/ Sun, 19 Jul 2026 15:33:49 +0000 https://status.layerfi.com/#216963b34672246c7c696cd09fa33e628bb93e66089e2b515770e0e963082b5d api.layerfi.com went down https://status.layerfi.com/ Sun, 19 Jul 2026 14:44:50 +0000 https://status.layerfi.com/#afd297bedf4f1973f4919b99d7034d82f0075dfb44cc9888c8522a85bb9eadb4 api.layerfi.com recovered https://status.layerfi.com/ Sun, 19 Jul 2026 14:42:51 +0000 https://status.layerfi.com/#afd297bedf4f1973f4919b99d7034d82f0075dfb44cc9888c8522a85bb9eadb4 api.layerfi.com went down https://status.layerfi.com/ Sun, 19 Jul 2026 14:02:21 +0000 https://status.layerfi.com/#408bfaccc47972132fc100c747b5492b56b540b1b1a96388f721421db908f958 api.layerfi.com recovered https://status.layerfi.com/ Sun, 19 Jul 2026 14:00:48 +0000 https://status.layerfi.com/#408bfaccc47972132fc100c747b5492b56b540b1b1a96388f721421db908f958 api.layerfi.com went down https://status.layerfi.com/ Sat, 18 Jul 2026 16:44:50 +0000 https://status.layerfi.com/#a37795905970e3e41ab2fb0fd0b9779bad2cba71bc1c3eadc89892f0df8a2130 api.layerfi.com recovered https://status.layerfi.com/ Sat, 18 Jul 2026 16:42:48 +0000 https://status.layerfi.com/#a37795905970e3e41ab2fb0fd0b9779bad2cba71bc1c3eadc89892f0df8a2130 api.layerfi.com went down https://status.layerfi.com/ Wed, 15 Jul 2026 19:44:47 +0000 https://status.layerfi.com/#53ebf26eb924fc8e5a4bed8f02e53d72173565a3d8373378048c88bff3943216 api.layerfi.com recovered https://status.layerfi.com/ Wed, 15 Jul 2026 19:42:46 +0000 https://status.layerfi.com/#53ebf26eb924fc8e5a4bed8f02e53d72173565a3d8373378048c88bff3943216 api.layerfi.com went down https://status.layerfi.com/ Sun, 12 Jul 2026 21:47:45 +0000 https://status.layerfi.com/#6c7cfd82a75858e9e782fb9fa31e9b5f6b21ee541b8060cc4f7d373cf9087fdb sandbox.layerfi.com recovered https://status.layerfi.com/ Sun, 12 Jul 2026 21:41:42 +0000 https://status.layerfi.com/#6c7cfd82a75858e9e782fb9fa31e9b5f6b21ee541b8060cc4f7d373cf9087fdb sandbox.layerfi.com went down https://status.layerfi.com/ Sun, 12 Jul 2026 21:39:47 +0000 https://status.layerfi.com/#d77a8d8f1357063ac3f2c191dd4d4e0a152ed0ae631a8ac0948fd76b9741b15f sandbox.layerfi.com recovered https://status.layerfi.com/ Sun, 12 Jul 2026 21:35:37 +0000 https://status.layerfi.com/#d77a8d8f1357063ac3f2c191dd4d4e0a152ed0ae631a8ac0948fd76b9741b15f sandbox.layerfi.com went down https://status.layerfi.com/ Sun, 12 Jul 2026 14:20:46 +0000 https://status.layerfi.com/#d175c5a038fc3c02d2d340d7eced4514d52eb349e92c2f2add6944688b97665b sandbox.layerfi.com recovered https://status.layerfi.com/ Sun, 12 Jul 2026 14:17:58 +0000 https://status.layerfi.com/#d175c5a038fc3c02d2d340d7eced4514d52eb349e92c2f2add6944688b97665b sandbox.layerfi.com went down https://status.layerfi.com/ Thu, 02 Jul 2026 06:08:43 +0000 https://status.layerfi.com/#5e87d0c0045e0d1c7af89de765b0d6a5fa9660d7ea76da44a5e714c7584cd956 sandbox.layerfi.com recovered https://status.layerfi.com/ Thu, 02 Jul 2026 05:30:42 +0000 https://status.layerfi.com/#5e87d0c0045e0d1c7af89de765b0d6a5fa9660d7ea76da44a5e714c7584cd956 sandbox.layerfi.com went down https://status.layerfi.com/ Tue, 30 Jun 2026 02:23:45 +0000 https://status.layerfi.com/#944b2977fffed43a4243aa132fbbcc5306d1393234ee49502d313c0ff6c74bcc api.layerfi.com recovered https://status.layerfi.com/ Tue, 30 Jun 2026 02:21:50 +0000 https://status.layerfi.com/#944b2977fffed43a4243aa132fbbcc5306d1393234ee49502d313c0ff6c74bcc api.layerfi.com went down https://status.layerfi.com/ Tue, 23 Jun 2026 21:56:51 +0000 https://status.layerfi.com/#220d3814c6bdaeeab40c419caf81adc7dd67de07a052df6b9fa6ff95b0e6db05 api.layerfi.com recovered https://status.layerfi.com/ Tue, 23 Jun 2026 21:55:10 +0000 https://status.layerfi.com/#220d3814c6bdaeeab40c419caf81adc7dd67de07a052df6b9fa6ff95b0e6db05 api.layerfi.com went down https://status.layerfi.com/ Tue, 23 Jun 2026 21:47:49 +0000 https://status.layerfi.com/#3ad459e01b37af1f9f36d492c5d0068b2c67121f3e2323997eea4f68dbfdff32 api.layerfi.com recovered https://status.layerfi.com/ Tue, 23 Jun 2026 21:45:50 +0000 https://status.layerfi.com/#3ad459e01b37af1f9f36d492c5d0068b2c67121f3e2323997eea4f68dbfdff32 api.layerfi.com went down https://status.layerfi.com/ Mon, 22 Jun 2026 14:26:23 +0000 https://status.layerfi.com/#9675ee12d8048eed149125f54247dec8df987e6a96515ef47b088faf3a655e90 api.layerfi.com recovered https://status.layerfi.com/ Mon, 22 Jun 2026 14:24:53 +0000 https://status.layerfi.com/#9675ee12d8048eed149125f54247dec8df987e6a96515ef47b088faf3a655e90 api.layerfi.com went down https://status.layerfi.com/ Mon, 22 Jun 2026 14:02:49 +0000 https://status.layerfi.com/#b40e7a6b1de38c3a18230c95c585ea01329ec41e92772bbfa49d2e19ab99d0fb api.layerfi.com recovered https://status.layerfi.com/ Mon, 22 Jun 2026 14:00:48 +0000 https://status.layerfi.com/#b40e7a6b1de38c3a18230c95c585ea01329ec41e92772bbfa49d2e19ab99d0fb api.layerfi.com went down https://status.layerfi.com/ Mon, 22 Jun 2026 12:47:54 +0000 https://status.layerfi.com/#32629a4240976f9bc2cf5982b03755a8b2095bc1e5636a8ddcb176741b324f0e api.layerfi.com recovered https://status.layerfi.com/ Mon, 22 Jun 2026 12:45:50 +0000 https://status.layerfi.com/#32629a4240976f9bc2cf5982b03755a8b2095bc1e5636a8ddcb176741b324f0e api.layerfi.com went down https://status.layerfi.com/ Mon, 22 Jun 2026 12:43:00 +0000 https://status.layerfi.com/#4a15eba2b30b4d75a9b2bbdc8b1b0b725ad127603e9362e378d201a115bbca99 api.layerfi.com recovered https://status.layerfi.com/ Mon, 22 Jun 2026 12:39:53 +0000 https://status.layerfi.com/#4a15eba2b30b4d75a9b2bbdc8b1b0b725ad127603e9362e378d201a115bbca99 api.layerfi.com went down https://status.layerfi.com/ Sun, 21 Jun 2026 01:44:45 +0000 https://status.layerfi.com/#eacddf5965cac163021946b69b9b4b5994ef46e85528ebc23186a1e2bee6562e api.layerfi.com recovered https://status.layerfi.com/ Sun, 21 Jun 2026 01:42:50 +0000 https://status.layerfi.com/#eacddf5965cac163021946b69b9b4b5994ef46e85528ebc23186a1e2bee6562e api.layerfi.com went down https://status.layerfi.com/ Sat, 20 Jun 2026 20:02:49 +0000 https://status.layerfi.com/#f61927f078755bc20d7fceb971fc4779c383c634f3175ff0e17ddfa85c17ad4b api.layerfi.com recovered https://status.layerfi.com/ Sat, 20 Jun 2026 20:00:46 +0000 https://status.layerfi.com/#f61927f078755bc20d7fceb971fc4779c383c634f3175ff0e17ddfa85c17ad4b api.layerfi.com went down https://status.layerfi.com/ Wed, 17 Jun 2026 20:47:29 +0000 https://status.layerfi.com/#e4f5bcf65d9d9a1a3bdcc8b201fbf343d54a783b9a14b2bae6ae8ee6a512b975 sandbox.layerfi.com recovered https://status.layerfi.com/ Wed, 17 Jun 2026 20:45:54 +0000 https://status.layerfi.com/#e4f5bcf65d9d9a1a3bdcc8b201fbf343d54a783b9a14b2bae6ae8ee6a512b975 sandbox.layerfi.com went down https://status.layerfi.com/ Tue, 16 Jun 2026 16:23:49 +0000 https://status.layerfi.com/#2af5ae67fc1071e53b8c240021980591617ca8183d689f694e2300f95a0816c5 api.layerfi.com recovered https://status.layerfi.com/ Tue, 16 Jun 2026 16:21:51 +0000 https://status.layerfi.com/#2af5ae67fc1071e53b8c240021980591617ca8183d689f694e2300f95a0816c5 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 21:05:55 +0000 https://status.layerfi.com/#67be918d73b2aeb7bdc6b031c1db40b6d5d0b28e011e83cfece8cfad91b58677 api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 21:03:58 +0000 https://status.layerfi.com/#67be918d73b2aeb7bdc6b031c1db40b6d5d0b28e011e83cfece8cfad91b58677 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 20:33:00 +0000 https://status.layerfi.com/#6ce23e502a5c655c41a76fd15382842f0a6c321e129cc9fcb9d62c482ec8a8db api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 20:30:48 +0000 https://status.layerfi.com/#6ce23e502a5c655c41a76fd15382842f0a6c321e129cc9fcb9d62c482ec8a8db api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 20:17:56 +0000 https://status.layerfi.com/#d4eea44aee2a68251ff111bf76fb3579131df310f22aa4918429fdc1c3a96f83 api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 20:15:57 +0000 https://status.layerfi.com/#d4eea44aee2a68251ff111bf76fb3579131df310f22aa4918429fdc1c3a96f83 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 19:44:22 +0000 https://status.layerfi.com/#855d46085c49e07f73e6012abf0645dd381d7243d392decd10048eedc5492569 api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 19:42:47 +0000 https://status.layerfi.com/#855d46085c49e07f73e6012abf0645dd381d7243d392decd10048eedc5492569 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 18:56:43 +0000 https://status.layerfi.com/#c019145df66701515a9c1e5f1143c530291e4d67e7f65f25401bffeeb8d97f9b api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 18:54:55 +0000 https://status.layerfi.com/#c019145df66701515a9c1e5f1143c530291e4d67e7f65f25401bffeeb8d97f9b api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 18:17:06 +0000 https://status.layerfi.com/#a2dc83b71fbe34f6896777a4c1f3e941d2068e459b251d87572e6e4fe1e523d7 api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 18:15:46 +0000 https://status.layerfi.com/#a2dc83b71fbe34f6896777a4c1f3e941d2068e459b251d87572e6e4fe1e523d7 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 17:26:47 +0000 https://status.layerfi.com/#07332d4b8a71f7100da3018b11bacf70a4c76cef680bd40c4fa0b33f36fb969e api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 17:24:57 +0000 https://status.layerfi.com/#07332d4b8a71f7100da3018b11bacf70a4c76cef680bd40c4fa0b33f36fb969e api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 16:50:19 +0000 https://status.layerfi.com/#0062340951d82a9a198442fa2686006662a376a46b09b4a2a4103770789094f5 api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 16:48:48 +0000 https://status.layerfi.com/#0062340951d82a9a198442fa2686006662a376a46b09b4a2a4103770789094f5 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 16:43:18 +0000 https://status.layerfi.com/#3419bb6c74f6741549a1a9b61bf269a31bac82f32039ae061ecdb4c0cb4cf292 api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 16:41:49 +0000 https://status.layerfi.com/#3419bb6c74f6741549a1a9b61bf269a31bac82f32039ae061ecdb4c0cb4cf292 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 16:35:07 +0000 https://status.layerfi.com/#1572945eb94b71bac5d7250e030ffee30c7471fe380776ec3cb3ff65e5137616 api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 16:33:48 +0000 https://status.layerfi.com/#1572945eb94b71bac5d7250e030ffee30c7471fe380776ec3cb3ff65e5137616 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 16:29:05 +0000 https://status.layerfi.com/#961a17d23386658c92835c7b7bf5b213f105a96132817cdbc750954e10e37839 api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 16:27:48 +0000 https://status.layerfi.com/#961a17d23386658c92835c7b7bf5b213f105a96132817cdbc750954e10e37839 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 16:19:58 +0000 https://status.layerfi.com/#e1a4b4e4884c066e15f64592604662e5e3d19b3c98b1a7d02bd7d9f1ea1bae38 api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 16:18:48 +0000 https://status.layerfi.com/#e1a4b4e4884c066e15f64592604662e5e3d19b3c98b1a7d02bd7d9f1ea1bae38 api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 13:38:55 +0000 https://status.layerfi.com/#fec45796507339fa0dc1fcc2e64728be878beac8f96d2c85d91acc16802b500a api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 13:33:51 +0000 https://status.layerfi.com/#fec45796507339fa0dc1fcc2e64728be878beac8f96d2c85d91acc16802b500a api.layerfi.com went down https://status.layerfi.com/ Mon, 15 Jun 2026 12:47:49 +0000 https://status.layerfi.com/#1a70b63ffb9dc97f96fddc2c2a681b7ef7cdf566ce45b79fe16519966fa21f8d api.layerfi.com recovered https://status.layerfi.com/ Mon, 15 Jun 2026 12:43:00 +0000 https://status.layerfi.com/#1a70b63ffb9dc97f96fddc2c2a681b7ef7cdf566ce45b79fe16519966fa21f8d api.layerfi.com went down https://status.layerfi.com/ Fri, 12 Jun 2026 23:35:02 +0000 https://status.layerfi.com/#41e472f401526d9f117596d08ac8b8eeedf857c60457738c2ef1e33dead58b1f api.layerfi.com recovered https://status.layerfi.com/ Fri, 12 Jun 2026 23:33:50 +0000 https://status.layerfi.com/#41e472f401526d9f117596d08ac8b8eeedf857c60457738c2ef1e33dead58b1f api.layerfi.com went down https://status.layerfi.com/ Fri, 12 Jun 2026 22:35:27 +0000 https://status.layerfi.com/#3ca79a263c5726f8276c34fd5a2dc20b4fc0a83266421c5272a1c6283c7bd12c api.layerfi.com recovered https://status.layerfi.com/ Fri, 12 Jun 2026 22:33:48 +0000 https://status.layerfi.com/#3ca79a263c5726f8276c34fd5a2dc20b4fc0a83266421c5272a1c6283c7bd12c api.layerfi.com went down https://status.layerfi.com/ Fri, 12 Jun 2026 16:26:27 +0000 https://status.layerfi.com/#7c72b8f16167228fcbf9411d8ae449eb21dc398327b0f79ad87dbdc97cbb767a api.layerfi.com recovered https://status.layerfi.com/ Fri, 12 Jun 2026 16:24:55 +0000 https://status.layerfi.com/#7c72b8f16167228fcbf9411d8ae449eb21dc398327b0f79ad87dbdc97cbb767a api.layerfi.com went down https://status.layerfi.com/ Wed, 10 Jun 2026 00:35:23 +0000 https://status.layerfi.com/#4fb25a23955457af8bd4313b8a92b6539584cde2d053f1defd1aa159238ba2bd api.layerfi.com recovered https://status.layerfi.com/ Wed, 10 Jun 2026 00:33:57 +0000 https://status.layerfi.com/#4fb25a23955457af8bd4313b8a92b6539584cde2d053f1defd1aa159238ba2bd api.layerfi.com went down https://status.layerfi.com/ Sat, 06 Jun 2026 20:17:51 +0000 https://status.layerfi.com/#e27e6eb7eef39a4167e94be8b85b8ff97013cd32e7937d3cb0b763ecca457e7f sandbox.layerfi.com recovered https://status.layerfi.com/ Sat, 06 Jun 2026 20:15:48 +0000 https://status.layerfi.com/#e27e6eb7eef39a4167e94be8b85b8ff97013cd32e7937d3cb0b763ecca457e7f sandbox.layerfi.com went down https://status.layerfi.com/ Wed, 03 Jun 2026 17:35:49 +0000 https://status.layerfi.com/#4072329d5fa06071e9fa77ea0109acb6d6d323ba554f7223c7e96e6c8fe86e67 api.layerfi.com recovered https://status.layerfi.com/ Wed, 03 Jun 2026 17:33:55 +0000 https://status.layerfi.com/#4072329d5fa06071e9fa77ea0109acb6d6d323ba554f7223c7e96e6c8fe86e67 api.layerfi.com went down https://status.layerfi.com/ Wed, 03 Jun 2026 16:17:01 +0000 https://status.layerfi.com/#1f0255ad1579c267db83ee6754639b722a9354144a4cd4d7a987f45c4bbd9d26 api.layerfi.com recovered https://status.layerfi.com/ Wed, 03 Jun 2026 16:15:48 +0000 https://status.layerfi.com/#1f0255ad1579c267db83ee6754639b722a9354144a4cd4d7a987f45c4bbd9d26 api.layerfi.com went down https://status.layerfi.com/ Wed, 03 Jun 2026 12:35:46 +0000 https://status.layerfi.com/#24ed7f5a26c8d7fde8c629a5e31b1fbb4b1a0423d1033c6a31143e03a6135029 api.layerfi.com recovered https://status.layerfi.com/ Wed, 03 Jun 2026 12:33:53 +0000 https://status.layerfi.com/#24ed7f5a26c8d7fde8c629a5e31b1fbb4b1a0423d1033c6a31143e03a6135029 api.layerfi.com went down https://status.layerfi.com/ Mon, 01 Jun 2026 12:32:52 +0000 https://status.layerfi.com/#1af69ec835f2662b8ac656dbd04c3a6a08167402a0e12ee9f25f49edbdda22e8 api.layerfi.com recovered https://status.layerfi.com/ Mon, 01 Jun 2026 12:30:51 +0000 https://status.layerfi.com/#1af69ec835f2662b8ac656dbd04c3a6a08167402a0e12ee9f25f49edbdda22e8 api.layerfi.com went down https://status.layerfi.com/ Sat, 30 May 2026 19:29:49 +0000 https://status.layerfi.com/#0df8abd25d637ecf768deda42a8b22bab3d12a85a1f13523dec4f182a25a4010 sandbox.layerfi.com recovered https://status.layerfi.com/ Sat, 30 May 2026 19:27:39 +0000 https://status.layerfi.com/#0df8abd25d637ecf768deda42a8b22bab3d12a85a1f13523dec4f182a25a4010 sandbox.layerfi.com went down https://status.layerfi.com/ Thu, 28 May 2026 20:38:09 +0000 https://status.layerfi.com/#0c5a2109094db6225e2c0588bef041b4b19392ee7f09f1e7dfe650aa6665d969 sandbox.layerfi.com recovered https://status.layerfi.com/ Thu, 28 May 2026 20:36:37 +0000 https://status.layerfi.com/#0c5a2109094db6225e2c0588bef041b4b19392ee7f09f1e7dfe650aa6665d969 sandbox.layerfi.com went down https://status.layerfi.com/ Sat, 23 May 2026 19:01:35 +0000 https://status.layerfi.com/#587350b357ff28b338829a88f0c9a841146126623dc6bbfde2d7cb6dbf05df31 sandbox.layerfi.com recovered https://status.layerfi.com/ Sat, 23 May 2026 19:00:06 +0000 https://status.layerfi.com/#587350b357ff28b338829a88f0c9a841146126623dc6bbfde2d7cb6dbf05df31 sandbox.layerfi.com went down https://status.layerfi.com/ Thu, 21 May 2026 20:17:39 +0000 https://status.layerfi.com/#e93e0e2cf589b2ae58ce55bdc1afed23332ec8e280eb19d4cc3e0e90edf75adb sandbox.layerfi.com recovered https://status.layerfi.com/ Thu, 21 May 2026 20:15:53 +0000 https://status.layerfi.com/#e93e0e2cf589b2ae58ce55bdc1afed23332ec8e280eb19d4cc3e0e90edf75adb sandbox.layerfi.com went down https://status.layerfi.com/incident/711842 Wed, 30 Jul 2025 05:20:00 -0000 https://status.layerfi.com/incident/711842#9aa33554fd6bfc7f26cb699b8cbba6ed00e304ca51faef106f05cb9a04614d10 # Summary On July 29, Layer engineers discovered an ongoing issue that intermittently caused customer dashboards to hang indefinitely while loading data. The Layer team identified that the issue has been intermittently occurring for 2.5 weeks, affecting a total of 695 end users. A full fix was identified and pushed 90 minutes after identification, and the effected customer platform was notified. # Impact * For periods of 30s - 7 minutes, customer dashboards would stay in loading state. * The Profit and Loss report would not load. * Other functionality including Bank Transaction categorization continued to function normally. * A total of 695 users were impacted over 2.5 weeks. * Only one Layer customer platform was affected. # Timeline * 2025-03: Low impact exception indicating a full data processing queue was first thrown in Layer system. At the time, it was happening in a non-critical system that did not have user impact. * 2025-07-13: Legacy system migration completes, and additional load is migrated to a new processing queue. The queue begins to intermittently be overwhelmed, at first for just seconds at a time. The full data processing queue exception is thrown, but Layer engineering team believes it to be the same cause as the previous low-impact exception and no action is taken. * 2025-07-29: Layer engineers notice profit and loss queries are not loading for a customer while testing an unrelated change. Immediate investigation reveals the issue is widespread for end-users with specific internal settings. # Resolution * Error investigation determined that the error traced back to the sensitive resource queue. * Further investigation revealed that the queue was full because of a shared resource across multiple work streams. * Queue resources were separated and normal performance resumed. * Client experience was manually verified to be working again, and logging was put in place to gain visibility any recurring incidence. # Next Steps * **[Done]** Implement safeguards against shared resources of performance sensitive queues. * Establish structured triage of ongoing exceptions, including those believed to be initially unimportant. * Implement specific alerting for performance degradations of customer requests. https://status.layerfi.com/incident/620260 Tue, 15 Jul 2025 19:37:00 -0000 https://status.layerfi.com/incident/620260#12d45388c20fde7a98f2c0ea6280287b44b98576ab5587be4585d5317ba8b75b Layer experienced intermittent API outages from 11:43am to 12:05pm PT today. During this time, both direct API calls and the embedded client experiences were unexpectedly unavailable. The root cause has been identified and resolved. https://status.layerfi.com/incident/496030 Tue, 14 Jan 2025 20:48:00 -0000 https://status.layerfi.com/incident/496030#ec5713b950fa76cac1ecd3330b612b47e1f411a1cb0df7da4cea7ba69abe398d ## Summary On January 14, 2024, from 1:09 AM to 12:48 PM PT, Layer’s API services were degraded. During this period, requests failed intermittently, with more than 50% of requests failing particularly between 7AM and 12:48PM PT. ## Impact 1. End-user SMB dashboards intermittently failed to load. SMBs would see loading states and error states. Refreshing would succeed in many but not all cases. 2. 3rd party data syncing was delayed, but no data loss occurred. 3. SMS delivery was significantly reduced, with only 15–20% of expected messages sent. All scheduled and queued messages were sent after recovery. 4. API operations to update businesses failed. Updates to businesses including adding plaid items and processor tokens may need to be retried. ## Root Cause At ~1AM PT this morning, a customer began bulk loading historical data to our /payouts endpoint, which did not have any rate limiting protection. This bulk loading caused resource contention on our server’s database connections as these operations weren’t batched, rate limited, or optimized for bulk loading. ## Resolution Layer engineers became aware of the issue early this morning. Unfortunately the issue caused multiple secondary problems we mistakenly believed to be the root cause. The root cause was identified at 12:30pm PT, rate limits were added on the sensitive endpoint, and full functionality was restored at 12:48PM PT. ## Follow-Up Actions: We’re implementing the following safeguards over the next 24 hours: 1. **Rate Limiting**: Layer is standardizing rate limit safeguards across all endpoints. We are setting limits that will not affect existing usage patterns and are intended to guard against exceptional scenarios like bulk loading large datasets. Documentation on all rate limits will be added shortly to Layer’s API documentation shortly. 2. **Profiling and Stress Testing**: We are beginning a round of stress testing to simulate high loads on multiple request flows. We will be dedicating time to improving performance sensitive workflows. https://status.layerfi.com/incident/496030 Tue, 14 Jan 2025 15:27:00 -0000 https://status.layerfi.com/incident/496030#c4a2ed0307d401e1d8182a85bf724e738dad45f180b200f98b70e81ffd60612d Requests are intermittently failing. https://status.layerfi.com/incident/293456 Mon, 27 Nov 2023 00:23:00 -0000 https://status.layerfi.com/incident/293456#b519f230f56802391abba835ed2f06128ea5ea4265e2c540dc732345304b783d We are migrating sandbox infrastructure. No downtime should happen except at the point of cutover when in-progress requests will fail. All requests should succeed upon retry. https://status.layerfi.com/incident/293452 Tue, 21 Nov 2023 21:04:00 -0000 https://status.layerfi.com/incident/293452#284cc16fe4995f7994d59471fcd735e11b3a2f2166007674ab65cf5989d0eff7 Due to high load, processing of new transactions is currently delayed. Transaction categorization, matching, and async report generation are experiencing delays up to 15 minutes.