Summary
On January 14, 2024, from 1:09 AM to 12:48 PM PT, Layer’s API services were degraded. During this period, requests failed intermittently, with more than 50% of requests failing particularly between 7AM and 12:48PM PT.
Impact
- End-user SMB dashboards intermittently failed to load. SMBs would see loading states and error states. Refreshing would succeed in many but not all cases.
- 3rd party data syncing was delayed, but no data loss occurred.
- SMS delivery was significantl...