Summary

On July 29, Layer engineers discovered an ongoing issue that intermittently caused customer dashboards to hang indefinitely while loading data. The Layer team identified that the issue has been intermittently occurring for 2.5 weeks, affecting a total of 695 end users. A full fix was identified and pushed 90 minutes after identification, and the effected customer platform was notified.

Impact

• For periods of 30s - 7 minutes, customer dashboards would stay in loading state. ...

Layer experienced intermittent API outages from 11:43am to 12:05pm PT today. During this time, both direct API calls and the embedded client experiences were unexpectedly unavailable.

The root cause has been identified and resolved.